Returns & Refund Policy

At Oil and Cares, we are committed to providing high-quality products. Because our products are intended for personal healthcare use, we have specific return and refund guidelines to ensure safety and hygiene for all customers.

1. 7-Day Return Policy

You have 7 days from the date of receiving your order to request a return.

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging.
• The safety seal must remain intact.
• Proof of purchase or receipt must be provided.

2. Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, leaking, broken, or incorrect item, please contact us as soon as possible at oilandcares.store@gmail.com.

Examples include:

• Receiving a damaged product during shipping.
• Receiving the wrong item or size.

For eligible cases, we will provide a replacement at no additional cost.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products.
• Sale or clearance items.
• Gift cards.

4. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used during purchase.
• For Cash on Delivery (COD) orders, refunds will be processed through Bank Transfer, EasyPaisa, or JazzCash.

Please note that it may take some time for your financial institution or payment provider to process and post the refund.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as:

• Receiving the wrong item.
• Receiving a damaged or defective item.

How to Start a Return

To request a return, contact us at oilandcares.store@gmail.com.

If your return is approved, we will provide instructions on how and where to send your package.